LASTMA don open one fresh complaint office for dia headquarters for Oshodi, make Lagos people no just dey complain for corner again. Anybody wey get traffic matter, wahala with LASTMA officer or any question about dia work fit waka enter the office direct go report am face-to-face.
For statement wey dem drop for dia official X page on Thursday, LASTMA talk say the move na part of effort to make dia work clear for everybody eye, hold officers accountable and serve Lagosians better.
This one come shortly after dem launch dia free 3367 call line. Between June 28 and July 29, 2026 alone, the line don receive 2,843 different calls and reports from members of the public.
According to LASTMA, na 1,047 enquiries dem answer, 709 people call praise dia work, while 400 reports concern accidents and motor breakdown. Dem still receive 163 official complaints and 11 requests for information. Out of all the matters wey enter dia table, dem settle 468 successfully.
The agency still reveal say 45 calls no complete because of network problem, calls wey people abandon halfway and other technical wahala.
LASTMA General Manager, Olalekan Bakare-Oki, yarn say the new complaint office go help people wey prefer make dem see officer face-to-face instead of calling phone or sending report online.
According to am, anybody wey get issue about traffic matter or feel say any LASTMA officer maltreat am, extort am or misbehave fit come the office direct make dem hear dia side of the story.
Bakare-Oki promise Lagos residents say every complaint wey enter go receive serious attention and proper investigation, with fair hearing for everybody involved.
The LASTMA oga talk say the massive response wey the 3367 hotline don get show say more Lagos people don begin trust the agency small-small.
He still clear am say LASTMA no get space for bribery, extortion, abuse of position or any kind misconduct. According to am, any officer wey investigation catch for wrongdoing go answer query and face punishment according to government rules.
He come beg Lagosians make dem no keep quiet whenever dem see traffic emergency or officer misconduct. Instead, make dem use the new complaint office for Oshodi or dial 3367 free of charge so traffic management for Lagos fit better pass before.